Insights

AI is putting years of weak governance practices to the test, and organizations are discovering just how much they’ve relied on people to compensate for unclear policies, excessive access, and poorly defined accountability.

An AI agent can reschedule a repair crew in seconds, but it can’t decide which customer deserves to wait. Draw those lines before you buy the platform, because the software will only enforce the ones you’ve already agreed on.

Every AI agent can pass its own audit while the company quietly breaks a promise. The real gap isn’t in the agents, it’s in who decides which commitments they’re allowed to make.

An AI agent built to answer customer questions turned out to know something the sales team needed. Here’s how a freight forwarder turned carrier data into earlier warnings, saved revenue, and what that means for your own agentic AI deployment.

Why the Rush Into AI Looks Exactly Like the Early Days of the Web and Social Media

Everywhere I go, leaders are talking about AI. Boards want updates. Executives want pilots. Teams want tools. The energy is real, and in many ways, exciting. But there’s a pattern I can’t ignore: organizations are sprinting toward AI while quietly stumbling over the basics.

We all should.

On March 24, Utah’s Governor Spencer Cox signed the Utah Consumer Privacy Act (Utah Law) into law, making it the fourth state privacy law enacted in the United States.

When legal counsel acts as the steward and initiates a policy program, your enterprise will gain online integrity and increased chances for reaching its overall strategic plan.

The severity and damage can vary, but some kind of breach is inevitable. When that happens, you won’t have time to figure out what to do. You need an action plan that can be implemented immediately, covering everything from how you stop an attack to how you notify customers whose information may have been compromised.

Like the varying clerks in the times of the Book of Kells, with the right knowledge, your content can be clear and sound regardless of time and circumstance. Something to be admired and emulated for years to come.

For all sorts of reasons -- some of them justified, some not -- IT has earned a reputation as the place where good ideas go to die. It's time to change that thinking!

Redesigning the structure of the IT organization and the role it plays in the company is a huge job, and not something you can do on your own (or even with your own leadership team)! You’ll need help from allies throughout the company.