Like the varying clerks in the times of the Book of Kells, with the right knowledge, your content can be clear and sound regardless of time and circumstance. Something to be admired and emulated for years to come.
Consumers are paying attention to racial and other social justice issues now, and they’re demanding that brands do the same. Do you have your processes defined to address the issues correctly?
How do you create policies that act as guard rails, giving employees a high degree of freedom within a framework established to minimize the possibility of making a mistake?