Customer journey

Do you have a process for determining how (or even whether) you should respond to users on racial and social justice issues? Here's my advice for getting some digital policies and processes in place.

One way to surprise your users (in a bad way) is to pre-date content and hang up your "out of office for the rest of the year" sign.

IoT and digital are cool, but companies such as car manufacturers can’t move fast enough to take full advantage of it.​​​

Listen up marketers! If you have not heard of the GDPR or if you assumed that you’re in the clear because you’re in the U.S. rather than the EU, here is what you need to know.

I recently attended two conferences, the DX Summit and Gilbane, and share my key takeway on a shift in digital.

A review of key questions to ask and determine whether you are dealing with personally identifiable information (PII).

Organizations have historically relied on IT for technical systems execution and, with the rise of websites and associated digital operations, that norm continued. So why can't IT own digital policies?