Speaking at Gilbane Digital Content Conference // Nov 28 - 29, 2017 // Boston, MA REGISTER TODAY!

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Insight

If you’re responsible for digital governance at your organization, pay close attention to case studies of companies like Nike and Intel to learn how digital policies can be used to support, encourage, and inspire digital workers

Speaking

37th Annual Conference on U.S.-Turkey Relations April 14-16, 2019 Washington D.C.

Insight

IoT and digital are cool, but companies such as car manufacturers can’t move fast enough to take full advantage of it.​​​

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It’s not business as usual! The rise in data protection laws is impacting your digital marketing and online operations.

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Katie Quinn, the wife of Lewiston, CA's fire chief used social media to provide key information and a sense calm during the recent Carr Fire. Depending on your organizational culture, industry, and maturity, you should think twice before replicating such a governing model. Or if you do, you might want to reach out to Katie for some training!

Speaking

DX Summit on November 12, 2018 in Chicago

Insight

What you need to know about the GDPR stance on automated decision-making

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The 2018 World Technology Conference took place in Seattle recently and I was lucky enough to attend this mind meld event. Read on for observations and highlights.

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Is your company US-based and assuming that GDPR doesn't have an impact since you don't have offices in the EU? Wrong!

Speaking

Global Compliance and Integrity, Thursday, May 17, 2018 9:30am to 11:00am Session 1: Global Challenges; Global Compliance

Insight

Regardless of the ongoing tax legislative discussions outcome, one thing is certain – we will continue to pay taxes. All of the digital capabilities required to make our lives easier are available today. While it is too late to impact 2017 taxes, 2018 and beyond is open for improvements. Let’s start applying data and technology to create a better tax game.

Speaking

Does your digital workplace offer integrity and productivity? Join me for this workshop and learn best practices for your enterprise.

Speaking

When GDPR goes into effect May 25, 2018, will your organization be able to comply with how the data is obtained, managed, processed, and disposed of under the regulation?

Insight

Listen up marketers! If you have not heard of the GDPR or if you assumed that you’re in the clear because you’re in the U.S. rather than the EU, here is what you need to know.

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Use this list to determine which digital policies you choose to create and adopt depend on variables particular to your organization.

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What can your organization do to guide employees into correctly balancing their rights to free speech and personal use of social media, while also protecting the brand and reputation of your company?

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Here is how you incorporate existing standards into your own set for organizational use.

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All eyes have been on GDPR, but there is more to digital integrity and online risk coming our way. Pay attention to the proverbial forest as well as the trees.

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There are no perfect sets of standards, but you can come close with these tips.

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Policies are a two-pronged opportunity for layers: Protecting clients from dangers and generating revenue in the process.

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Don't re-create policies and silo digital requirements. Instead, extend organizational policies to include digital.

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Nothing! As long as you use them in the right way. Here is how.

In the media

In using online services and products, users give up aspects of their privacy, and that seems to be acceptable up to a point. But how do you know you are not crossing that line?

Insight

I recently attended two conferences, the DX Summit and Gilbane, and share my key takeway on a shift in digital.

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What is the difference between a good and a bad standard? It's contents of course!

In the media

No matter how thoughtful and well-intentioned your policy ideas are, you’re not going to be on the front lines of putting them into practice. Developers and designers will, which is why they can play the indispensable role of telling you what’s possible and what isn’t.

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To remain competitive in today’s market and continue to exist in the face of increasing digital and business disruption your legacy digital processes and operational models must be updated. Here's what to consider.

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Quality tools are not inherently bad or a poor investment, but you need to understand their capabilities and the value they will add to the organization.

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The EU’s General Data Protection Regulation (GDPR) has been gaining a lot of attention lately, as the law’s effective date (May 25, 2018) looms closer. Is your university ready?

In the media

Short of GDPR Resources? Join the club, but consider these steps towards compliance.

In the media

Customers want to know that they can trust your content and what is behind it - that it says what it means, that it's consistent, that it's accurate, and that you stand by it.

In the media

As you face the big countdown clock to May 2018, think about the type of digital policy organization that you want to be and determine how you want to position yourself to address GDPR, as well as future post-GDPR regulations.

In the media

There’s a lot more to creating digital policy than coming up with a list of rules.

In the media

There are many times when a standard operating procedure is appropriate. Here is how to determine when you should create yours.

In the media

A review of key questions to ask and determine whether you are dealing with personally identifiable information (PII).

In the media

The costs relating to any digital risk can be material, and most organizations do not calculate the risk of such exposure. It is the job of the CFO to ensure that the business appropriately reflects those risks in the 10-Q and 10-K filings.

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How can you ensure that your organization is protected and prepared when (not if!) an audit occurs?

In the media

Creating thorough digital policies is critical to capitalizing on the opportunities presented by the digital age.

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Once you have identified who in your organizations should be tasked with establishing digital policy, it is time to assign official duties. I have provided a good list to get you started.

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Deciding exactly how many standards authors you should have, and how many is too many, is exactly what we tease out during digital governance framework definition efforts.

In the media

Creating and maintaining digital policies is, by nature, a team endeavor. But you also need someone to lead the team.

In the media

A good digital policy repository will enable digital workers to self-service to guidance, and you will have a higher rate of compliance.

Insight

Security and data breach. Branding. Trademarks and copyrights. Social media usage. Search engine optimization. Digital marketing content ownership. Who in your organization is thinking about these issues hollistically?

In the media

Organizations have historically relied on IT for technical systems execution and, with the rise of websites and associated digital operations, that norm continued. So why can't IT own digital policies?

Insight

If you have an online presence, you have an online risk. And it extends way beyond publishing a blog post with an embarrassing spelling error.

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Writing 10-15 pages of guidance in legalese and saving a PDF version to your Intranet is not the way to go about writing good digital policy. Here is what it really takes, and it's easy!

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Stand up a functional policy program to align your organization to individual accountabilities for digital. In doing so, you can stop your organization from failing and begin to celebrate online integrity of your digital operations.

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Use the WanaCrypt opportunity to re-examine your approach to digital policy as well as the roles of those invested in your digital.

In the media

It is not a question of if a data breach will threaten your small business, but when.

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A primer on how to get started with digital policy development.

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Data security and data breaches are a big deal. Get the list of countries that have legal requirements for notification.

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Today business users and digital marketers challenge their organization’s online integrity in many ways. Lawyers can help avoid the legal and regulatory landmines that pose a threat.

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There is more to standards than writing down guidance. Here's what it takes to get them adopted and used.

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How can your organizations set itself apart in a world of diminishing online privacy?

In the media

Legal counsel should be a meaningful partner in ensuring that digital is delivered with integrity, but most in most businesses this is not the case.

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Many U.S.-based companies extend their service and product reach into Canada with the assumption that our northern neighbors have the same regulatory and legal requirements. Unfortunately, this is not the case.

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The idea that you need to tie standards development to a redesign or any other milestone or event is a myth.

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You are likelier to engage more colleagues and develop a culture of collaboration if you understand the difference between a standard and a guideline.

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Over the past few years, Nordstrom has been the go-to case study for how to adapt traditional customer service into the digital world. Here is another reason the company is doing well online.

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If you don't currently have an accessibility policy, these are the steps you should take to create one.

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Why an organization should have a linking policy, one which states when it is acceptable to link from their website to another.

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Details on the new security framework is available for industrial Internet of Things (IoT).

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The program requires self-certification, which underscores the need for your organization to have a digital policy steward who will track requirements and ensure your organization is compliant.

In the media

While you may feel secure with you content publishing approach, there may be significant risks associated with the actual content and the channels you are using for your organizations

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Why not look at the policies developed by other organizations and copy them?

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If you have not yet defined a data breach policy and a corresponding “first 48 hours” response plan — now is the time.

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What does it mean to have a good policy? Do you simply write out a document that checks the box or do you really consider your audience and write simple and understandable policies? Here is a quick look at what makes a policy a good one.

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Data collection, information storage and its transfer across country or regional borders (think Russia, Kazakhstan, Australia, or EU) resides in an increasingly complex realm. Here is what you should consider for your practices.

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Is IKEA's pulling its digital catalog from its online Russian a good or bad move? Socially it may be perceived as a weakness, but what it demonstrates is especially strong digital governance.

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A few years ago, it would have been unheard of to have a Chief Digital Officer (CDO) in an organization.

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Your digital channels (and you!) deserve a lifetime of happiness, whether you see that as making it to your silver wedding anniversary or having someone with you into your golden years.

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The reality is that most organizations will be less efficient and less effective.

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What is your governance model and is it working? There are at least three ingredients you need to make it a success.

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Change management practices for good content management system adoption.

In the media

Weeding, you see, is the process of cleaning out your information collection in the same way you would your garden. All at once, or periodically.

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Is SharePoint the right tool? As long as you govern.

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So if you are thinking about cleaning up your existing site or migrating to an entirely new platform, this is the time to consider how you will govern your content and the principles around it, from written work to access.