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Digital operations

Latest Posts

14
Sep 2018
14
Sep
Insight

It’s not business as usual! The rise in data protection laws is impacting your digital marketing and online operations.

29
Aug 2018
6
Sep
Insight

Katie Quinn, the wife of Lewiston, CA's fire chief used social media to provide key information and a sense calm during the recent Carr Fire. Depending on your organizational culture, industry, and maturity, you should think twice before replicating such a governing model. Or if you do, you might want to reach out to Katie for some training!

26
Apr 2018
6
Sep
Insight

Is your company US-based and assuming that GDPR doesn't have an impact since you don't have offices in the EU? Wrong!

20
Mar 2018
6
Sep
Insight

Regardless of the ongoing tax legislative discussions outcome, one thing is certain – we will continue to pay taxes. All of the digital capabilities required to make our lives easier are available today. While it is too late to impact 2017 taxes, 2018 and beyond is open for improvements. Let’s start applying data and technology to create a better tax game.

7
Mar 2018
6
Sep
Speaking

Does your digital workplace offer integrity and productivity? Join me for this workshop and learn best practices for your enterprise.

1
Mar 2018
6
Sep
Insight

Listen up marketers! If you have not heard of the GDPR or if you assumed that you’re in the clear because you’re in the U.S. rather than the EU, here is what you need to know.

31
Jan 2018
6
Sep
Insight

Here is how you incorporate existing standards into your own set for organizational use.

4
Jan 2018
6
Sep
Insight

There are no perfect sets of standards, but you can come close with these tips.

14
Dec 2017
6
Sep
Insight

Nothing! As long as you use them in the right way. Here is how.

27
Dec 2017
6
Sep
Insight

Don't re-create policies and silo digital requirements. Instead, extend organizational policies to include digital.

30
Nov 2017
6
Sep
Insight

What is the difference between a good and a bad standard? It's contents of course!

3
Oct 2017
6
Sep
Insight

Quality tools are not inherently bad or a poor investment, but you need to understand their capabilities and the value they will add to the organization.

27
Jun 2017
6
Sep
Insight

Deciding exactly how many standards authors you should have, and how many is too many, is exactly what we tease out during digital governance framework definition efforts.

18
Apr 2017
6
Sep
Insight

There is more to standards than writing down guidance. Here's what it takes to get them adopted and used.

21
Mar 2017
6
Sep
Insight

The idea that you need to tie standards development to a redesign or any other milestone or event is a myth.

9
Mar 2017
6
Sep
Insight

You are likelier to engage more colleagues and develop a culture of collaboration if you understand the difference between a standard and a guideline.

17
Nov 2017
6
Sep
In the media

No matter how thoughtful and well-intentioned your policy ideas are, you’re not going to be on the front lines of putting them into practice. Developers and designers will, which is why they can play the indispensable role of telling you what’s possible and what isn’t.

15
Aug 2017
6
Sep
In the media

There are many times when a standard operating procedure is appropriate. Here is how to determine when you should create yours.

25
Jul 2017
6
Sep
In the media

A review of key questions to ask and determine whether you are dealing with personally identifiable information (PII).

11
Jul 2017
6
Sep
Insight

How can you ensure that your organization is protected and prepared when (not if!) an audit occurs?

5
Jul 2017
6
Sep
Insight

Once you have identified who in your organizations should be tasked with establishing digital policy, it is time to assign official duties. I have provided a good list to get you started.

16
Jun 2017
6
Sep
In the media

Creating and maintaining digital policies is, by nature, a team endeavor. But you also need someone to lead the team.

13
Jun 2017
6
Sep
In the media

A good digital policy repository will enable digital workers to self-service to guidance, and you will have a higher rate of compliance.

1
Jun 2017
6
Sep
In the media

Organizations have historically relied on IT for technical systems execution and, with the rise of websites and associated digital operations, that norm continued. So why can't IT own digital policies?

11
Dec 2017
6
Sep
In the media

In using online services and products, users give up aspects of their privacy, and that seems to be acceptable up to a point. But how do you know you are not crossing that line?

29
Mar 2017
6
Sep
Insight

Many U.S.-based companies extend their service and product reach into Canada with the assumption that our northern neighbors have the same regulatory and legal requirements. Unfortunately, this is not the case.

15
May 2017
6
Sep
Insight

Stand up a functional policy program to align your organization to individual accountabilities for digital. In doing so, you can stop your organization from failing and begin to celebrate online integrity of your digital operations.

14
Nov 2016
6
Sep
Insight

If you don't currently have an accessibility policy, these are the steps you should take to create one.

10
Oct 2016
6
Sep
Insight

Why an organization should have a linking policy, one which states when it is acceptable to link from their website to another.

22
Sep 2016
6
Sep
Insight

Details on the new security framework is available for industrial Internet of Things (IoT).

28
Jul 2016
6
Sep
In the media

While you may feel secure with you content publishing approach, there may be significant risks associated with the actual content and the channels you are using for your organizations

6
Jul 2016
6
Sep
Insight

Why not look at the policies developed by other organizations and copy them?

6
Jun 2016
6
Sep
Insight

If you have not yet defined a data breach policy and a corresponding “first 48 hours” response plan — now is the time.

3
Oct 2012
6
Sep
Insight

Change management practices for good content management system adoption.

14
Apr 2012
6
Sep
Insight

So if you are thinking about cleaning up your existing site or migrating to an entirely new platform, this is the time to consider how you will govern your content and the principles around it, from written work to access.

2
Dec 2013
6
Sep
Insight

Your digital channels (and you!) deserve a lifetime of happiness, whether you see that as making it to your silver wedding anniversary or having someone with you into your golden years.

2
Oct 2012
6
Sep
In the media

Weeding, you see, is the process of cleaning out your information collection in the same way you would your garden. All at once, or periodically.

2
Sep 2013
6
Sep
Insight

The reality is that most organizations will be less efficient and less effective.

30
Apr 2014
6
Sep
Insight

A few years ago, it would have been unheard of to have a Chief Digital Officer (CDO) in an organization.

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