Before you jump in the deep end of the pool that is known as conversational AI, take the opportunity to consider the role of digital policies in keeping your enterprise protected while also reaping the rewards that the new channel provides.
The world has certainly changed for all of us in the past five months. While the largest casualty of the pandemic has been human lives and the negatively impacted health of many survivors, digital privacy is also at the top of that list.
Do you have a process for determining how (or even whether) you should respond to users on racial and social justice issues? Here's my advice for getting some digital policies and processes in place.
Consumers are paying attention to racial and other social justice issues now, and they’re demanding that brands do the same. Do you have your processes defined to address the issues correctly?
How do you create policies that act as guard rails, giving employees a high degree of freedom within a framework established to minimize the possibility of making a mistake?
I urge IT professionals and digital policy stewards alike, to broaden the scope of discussions to include other situations that may require a change in digital policies such as changes in technology. And here is how to get started!
Natural disasters -- hurricanes, tornados, earthquakes, etc. -- disrupt “business as usual” for both you and your customers. One way to avoid disruptions is to create sound digital policies. Let's delve into the how and what to get this done!
Knowing that sooner or later, you will need to address a data breach within your organization, fear is not the answer. Proactively preparing yourself and bringing good people into the fold to create the right proactive and response team, is the right solution.
Coronavirus means revenue loss for many organizations . But what positive impact, or opportunity, can your business realize amidst such a crisis? The answer is "significant," so long as you have the right policies in place.
No matter where your digital communications and marketing efforts are focused, you have users who have a disability. It only makes sense to include them and offer a way for them to access digital content.
What will you start/stop/keep doing in 2020 to best utilize your time in sharing and learning digital practices? I’ve sorted through my reflections and plans.
One way to surprise your users (in a bad way) is to pre-date content and hang up your "out of office for the rest of the year" sign.
“The views are my own and don't reflect those of my employer." is not a bulletproof statement. The views of the employee might not be those of the organization, but the employee is part of the organization, and what is said in social media reflects directly back on the organization.
You know that your organization needs a digital policy program in order to support tangible, business objectives. But getting your stakeholders to buy into digital policies can feel a lot like getting toddlers to eat spinach.
While I certainly don’t think it’s necessary for you to learn about things like processors and RAM, I do think it’s important to understand how the internet affects our lives both personally and as a society. Here is a resource to steer you in the right direction.
Comprehensive digital policies and practices ensure that a business complies with regulations. Counterintuitively, they also help the bottom line, unlock opportunity and streamline operations.
No need to fear yet another data privacy regulation! Learn the differences between GDPR and CCPA to plan and keep yourself above the fray appropriately.
If you’re responsible for digital governance at your organization, pay close attention to case studies of companies like Nike and Intel to learn how digital policies can be used to support, encourage, and inspire digital workers
IoT and digital are cool, but companies such as car manufacturers can’t move fast enough to take full advantage of it.
Katie Quinn, the wife of Lewiston, CA's fire chief used social media to provide key information and a sense calm during the recent Carr Fire. Depending on your organizational culture, industry, and maturity, you should think twice before replicating such a governing model. Or if you do, you might want to reach out to Katie for some training!
Regardless of the ongoing tax legislative discussions outcome, one thing is certain – we will continue to pay taxes. All of the digital capabilities required to make our lives easier are available today. While it is too late to impact 2017 taxes, 2018 and beyond is open for improvements. Let’s start applying data and technology to create a better tax game.
Does your digital workplace offer integrity and productivity? Join me for this workshop and learn best practices for your enterprise.
When GDPR goes into effect May 25, 2018, will your organization be able to comply with how the data is obtained, managed, processed, and disposed of under the regulation?
How are you doing when it comes to producing consistently high-quality content in a complex multi-site, multi-language and multi-channel digital presences?
What can your organization do to guide employees into correctly balancing their rights to free speech and personal use of social media, while also protecting the brand and reputation of your company?
Policies are a two-pronged opportunity for layers: Protecting clients from dangers and generating revenue in the process.
Use this list to determine which digital policies you choose to create and adopt depend on variables particular to your organization.
No matter how thoughtful and well-intentioned your policy ideas are, you’re not going to be on the front lines of putting them into practice. Developers and designers will, which is why they can play the indispensable role of telling you what’s possible and what isn’t.
Short of GDPR Resources? Join the club, but consider these steps towards compliance.
As you face the big countdown clock to May 2018, think about the type of digital policy organization that you want to be and determine how you want to position yourself to address GDPR, as well as future post-GDPR regulations.
There are many times when a standard operating procedure is appropriate. Here is how to determine when you should create yours.
A review of key questions to ask and determine whether you are dealing with personally identifiable information (PII).
If you have an online presence, you have an online risk. And it extends way beyond publishing a blog post with an embarrassing spelling error.
Legal counsel should be a meaningful partner in ensuring that digital is delivered with integrity, but most in most businesses this is not the case.
In using online services and products, users give up aspects of their privacy, and that seems to be acceptable up to a point. But how do you know you are not crossing that line?
Stand up a functional policy program to align your organization to individual accountabilities for digital. In doing so, you can stop your organization from failing and begin to celebrate online integrity of your digital operations.
The program requires self-certification, which underscores the need for your organization to have a digital policy steward who will track requirements and ensure your organization is compliant.
While you may feel secure with you content publishing approach, there may be significant risks associated with the actual content and the channels you are using for your organizations
Why not look at the policies developed by other organizations and copy them?
Change management practices for good content management system adoption.
So if you are thinking about cleaning up your existing site or migrating to an entirely new platform, this is the time to consider how you will govern your content and the principles around it, from written work to access.
Weeding, you see, is the process of cleaning out your information collection in the same way you would your garden. All at once, or periodically.
The reality is that most organizations will be less efficient and less effective.