Digital governance

Before you jump in the deep end of the pool that is known as conversational AI, take the opportunity to consider the role of digital policies in keeping your enterprise protected while also reaping the rewards that the new channel provides.

Do you have a process for determining how (or even whether) you should respond to users on racial and social justice issues? Here's my advice for getting some digital policies and processes in place.

How do you create policies that act as guard rails, giving employees a high degree of freedom within a framework established to minimize the possibility of making a mistake?

We have to demand more of our leaders, and that starts with demanding more of our candidates. Their websites are about a decade behind basic digital security and privacy standards.

Comprehensive digital policies and practices ensure that a business complies with regulations. Counterintuitively, they also help the bottom line, unlock opportunity and streamline operations.

This is the time for companies to institutionalize (create, codify, train, hold accountable) smart and sound digital policies and practices in order to reduce digital risk and capitalize on the opportunities.

IoT and digital are cool, but companies such as car manufacturers can’t move fast enough to take full advantage of it.​​​

Katie Quinn, the wife of Lewiston, CA's fire chief used social media to provide key information and a sense calm during the recent Carr Fire. Depending on your organizational culture, industry, and maturity, you should think twice before replicating such a governing model. Or if you do, you might want to reach out to Katie for some training!

The 2018 World Technology Conference took place in Seattle recently and I was lucky enough to attend this mind meld event. Read on for observations and highlights.

Regardless of the ongoing tax legislative discussions outcome, one thing is certain – we will continue to pay taxes. All of the digital capabilities required to make our lives easier are available today. While it is too late to impact 2017 taxes, 2018 and beyond is open for improvements. Let’s start applying data and technology to create a better tax game.

June 18-20, 2018, Chicago, IL

Listen up marketers! If you have not heard of the GDPR or if you assumed that you’re in the clear because you’re in the U.S. rather than the EU, here is what you need to know.

All eyes have been on GDPR, but there is more to digital integrity and online risk coming our way. Pay attention to the proverbial forest as well as the trees.

I recently attended two conferences, the DX Summit and Gilbane, and share my key takeway on a shift in digital.

There are no perfect sets of standards, but you can come close with these tips.

What is the difference between a good and a bad standard? It's contents of course!

Deciding exactly how many standards authors you should have, and how many is too many, is exactly what we tease out during digital governance framework definition efforts.

There is more to standards than writing down guidance. Here's what it takes to get them adopted and used.

No matter how thoughtful and well-intentioned your policy ideas are, you’re not going to be on the front lines of putting them into practice. Developers and designers will, which is why they can play the indispensable role of telling you what’s possible and what isn’t.

Is IKEA's pulling its digital catalog from its online Russian a good or bad move? Socially it may be perceived as a weakness, but what it demonstrates is especially strong digital governance.

The reality is that most organizations will be less efficient and less effective.

What is your governance model and is it working? There are at least three ingredients you need to make it a success.