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What an agent could do
Coordinate photos, coverage details, estimates, and adjusters so valid storm-damage claims move forward.
The decision underneath
May it authorize emergency repairs or settle claims below a set limit?
01
Where most ideas start
"Use AI to automate claims."
✕ Too vague
Make it specific
02
A workable use case
We want an agent to coordinate photos, coverage details, repair estimates, and adjuster availability after a storm-damage claim so valid claims move forward without repeated requests.
Measure it
03
How you'll know it works
If the agent really helps, these numbers should change. Measure them before it goes live, then again after:
Claim cycle time; reopened claims; customer contacts per claim.
Then decide
04
The decision to make first
May it authorize emergency repairs or settle claims below a set limit? When must a claims professional approve the decision?
Settle this before the agent goes live, not after.
Your turn
05
Pick a business problem in your organization that is expensive, slow, risky or frustrating. Then work through these four questions, as in the workshop:
1
What business problem are we solving?
2
Who would sponsor this, and why?
3
What measurable business result should change?
4
What would make this difficult to scale here?
Quick test: task or decision?
Is this only a task you want AI to perform, or a business decision you want an agent to help make or execute?