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What an agent could do
Check permit applications for missing evidence and coordinate technical reviews across departments.
The decision underneath
May it mark an application complete, waive a requirement, or issue a routine approval?
01
Where most ideas start
"Use AI to speed up public services."
✕ Too vague
Make it specific
02
A workable use case
We want an agent to check building-permit applications for missing evidence, request what is needed, and coordinate technical reviews so complete submissions do not sit in separate departmental queues.
Measure it
03
How you'll know it works
If the agent really helps, these numbers should change. Measure them before it goes live, then again after:
Days to decision; repeat documentation requests; age of the permit backlog.
Then decide
04
The decision to make first
May it mark an application complete, waive a requirement, or issue a routine approval? Who handles exceptions and appeals?
Settle this before the agent goes live, not after.
Your turn
05
Pick a business problem in your organization that is expensive, slow, risky or frustrating. Then work through these four questions, as in the workshop:
1
What business problem are we solving?
2
Who would sponsor this, and why?
3
What measurable business result should change?
4
What would make this difficult to scale here?
Quick test: task or decision?
Is this only a task you want AI to perform, or a business decision you want an agent to help make or execute?