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What an agent could do
Combine outage reports, crew availability, and spare parts to propose a repair sequence when a storm causes multiple faults.
The decision underneath
May it change repair priorities or request contractor overtime?
01
Where most ideas start
"Use AI to make outage management smarter."
✕ Too vague
Make it specific
02
A workable use case
We want an agent to combine outage reports, crew availability, spare-part locations, and customer impact to propose a dispatch sequence when a storm causes multiple faults.
Measure it
03
How you'll know it works
If the agent really helps, these numbers should change. Measure them before it goes live, then again after:
Time to restore service; repeat dispatches; number of customers without service.
Then decide
04
The decision to make first
May it change repair priorities or request contractor overtime? Which safety and service decisions stay with the control room?
Settle this before the agent goes live, not after.
Your turn
05
Pick a business problem in your organization that is expensive, slow, risky or frustrating. Then work through these four questions, as in the workshop:
1
What business problem are we solving?
2
Who would sponsor this, and why?
3
What measurable business result should change?
4
What would make this difficult to scale here?
Quick test: task or decision?
Is this only a task you want AI to perform, or a business decision you want an agent to help make or execute?