Which Digital Policies?

Which Digital Policy Page

Customer online dispute resolution platform policy


Why it's needed:

If you’re an online retailer or provider of B2C services, you ought to consider proactively protecting your organization’s name and online reputation by pursuing registration with an online dispute resolution (ODR) mechanism, such as the Better Business Bureau in the U.S. or the European Commission’s Online Dispute Resolution platform.

Key points:

  • An ODR solution has been identified for the countries of digital operations.
  • The organization has registered with local country and/or regional ODRs and made a public statement on how it will address customer grievances.

Read more:

Policy background, how is done: Immediate steps, Documenting and Implementing the policy:
The Power of Digital Policy book, page:

Policy digital maturity stage:

Policy type:

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