Which Digital Policies?

If you’re an online retailer or provider of B2C services, you ought to consider proactively protecting your organization’s name and online reputation by pursuing registration with an online dispute resolution (ODR) mechanism, such as the Better Business Bureau in the U.S. or the European Commission’s Online Dispute Resolution platform.

• An ODR solution has been identified for the countries of digital operations.
• The organization has registered with local country and/or regional ODRs and made a public statement on how it will address customer grievances.